Sunnybrook Rewards T&Cs
Terms & Conditions
Effective from: 01/08/26
These Terms and Conditions apply to the Rewards Program ("Rewards Program") operated by Sunnybrook Health Store ("we", "us" or "our"). By joining or participating in the Sunnybrook Rewards Program, you agree to these Terms and Conditions.
1. The Sunnybrook Rewards Program
1.1 Sunnybrook Rewards is a customer loyalty program that allows eligible members to earn points on qualifying purchases and redeem accumulated points towards eligible purchases.
1.2 The Rewards Program includes different membership levels. All membership levels operate under the single Sunnybrook Rewards Program and may include:
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Rewards – 1 point for every $1 spent
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Rewards Plus – 3 points for every $1 spent
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Rewards Premier – 5 points for every $1 spent
1.3 Sunnybrook may promote individual membership levels from time to time. Not all membership levels, benefits or eligibility criteria may be publicly promoted.
1.4 Membership levels and their associated benefits are subject to eligibility criteria determined by Sunnybrook.
2. Membership Levels
2.1 Sunnybrook may review a member's eligibility for their current membership level from time to time.
2.2 Sunnybrook determines the eligibility criteria for each membership level and may update those criteria from time to time.
2.3 Following a review, Sunnybrook may upgrade, downgrade or otherwise change a member's membership level in accordance with the Rewards Program rules and the eligibility criteria determined by Sunnybrook.
2.4 A change to a member's membership level will not affect points already accumulated in the member's account.
2.5 A change in membership level may affect the rate at which a member earns future points and/or the maximum number or value of points that may be redeemed in a single transaction.
2.6 Sunnybrook may notify members when their membership level is upgraded or otherwise changed where appropriate.
3. Joining the Rewards Program
3.1 Membership is available to eligible customers who provide the information required by Sunnybrook to establish a Rewards account.
3.2 Rewards membership is personal to the registered member and cannot be transferred, sold or assigned to another person.
3.3 Each customer may hold only one Rewards account.
3.4 Sunnybrook may merge or close duplicate or incorrectly created accounts and may make reasonable adjustments to points balances where necessary to correct duplicate accounts or account creation errors.
4. Earning Rewards Points
4.1 Members earn points on eligible purchases made through the Sunnybrook website or at participating Sunnybrook stores.
4.2 An eligible purchase is a purchase of products available for purchase through the Sunnybrook website or in-store, unless otherwise stated in these Terms and Conditions or the terms of a particular promotion.
4.3 Points are calculated on the actual amount paid for eligible products, including GST.
4.4 Shipping and delivery costs are excluded from the amount used to calculate points.
4.5 Purchases of gift cards are eligible to earn Rewards points, unless otherwise stated in specific promotional terms.
4.6 Where Rewards points are used towards a purchase, points are earned only on the portion of the purchase paid for by the member.
Example: If an eligible purchase is $15 and the member redeems $5 worth of Rewards points, points will be earned on the remaining $10 paid by the member.
4.7 Discounts and coupons do not reduce the amount used to calculate Rewards points unless otherwise stated in the terms of a particular promotion.
4.8 Points are generally awarded immediately after the transaction has been completed.
4.9 Points may be adjusted or removed where a transaction is subsequently cancelled, refunded, reversed or otherwise no longer qualifies as an eligible purchase.
4.10 Sunnybrook may make reasonable adjustments to a member's points balance where points have been awarded incorrectly due to an administrative, technical, processing or system error.
5. Identifying Yourself as a Rewards Member
5.1 Members must identify themselves as a Sunnybrook Rewards member at the time of purchase to receive points.
5.2 Points generally cannot be claimed retrospectively for a transaction where a member did not identify themselves as a Rewards member at the time of purchase, unless Sunnybrook agrees otherwise.
5.3 For online purchases, members must use their registered Rewards account and/or registered email address in order for the purchase to be associated with their Rewards account.
5.4 Members are responsible for ensuring that the personal and account information associated with their Rewards account is accurate and up to date.
6. Redeeming Rewards Points
6.1 Rewards points may be redeemed once a member has accumulated a minimum of 250 points.
6.2 Points may be partially redeemed, subject to the minimum redemption requirement and any applicable transaction limits.
6.3 Members may redeem a maximum of $50 equivalent value in Rewards points in any one transaction, regardless of the total value of points available in their account.
6.4 For example, if a member has accumulated Rewards points equivalent to $150, they may redeem up to $50 in a single transaction. The remaining points remain available for future eligible redemptions, subject to these Terms and Conditions and any applicable expiry dates.
6.5 Sunnybrook may apply different redemption limits to different membership levels or promotional offers.
6.6 Where technically available, points may be redeemed for eligible purchases made online or in-store.
6.7 Due to differences between online and in-store systems, account configurations or other technical limitations, some points may only be available for redemption through the same channel in which they were accumulated. For example, points accumulated through an online transaction may, in some circumstances, only be available for redemption online.
6.8 Redemption availability may also be affected by changes to a member's account details or other system-related circumstances.
6.9 Points may be used towards the purchase of gift cards, subject to any applicable redemption limits or specific terms.
6.10 Rewards points have no cash value and cannot be exchanged for cash.
6.11 Rewards points cannot be transferred between members or accounts.
6.12 Points cannot be pooled between family members or separate Rewards accounts.
6.13 Points cannot be redeemed after a Rewards account has been closed.
7. Expiry of Rewards Points
7.1 Rewards points expire 12 months after the date on which they are accumulated.
7.2 Once points have expired, they cannot be redeemed or reinstated unless Sunnybrook determines otherwise.
7.3 Where reasonably practicable, Sunnybrook may notify members of points that are approaching their expiry date.
7.4 Members are responsible for monitoring their points balance and expiry dates.
8. Rewards, Offers and Promotions
8.1 Rewards, redemption opportunities and benefits may vary from time to time and may be subject to availability, minimum point requirements and specific promotional conditions.
8.2 From time to time, Sunnybrook may offer special promotions, bonus points, rewards or other benefits to selected members or particular membership levels.
8.3 Being a Sunnybrook Rewards member does not automatically make a member eligible for every Rewards promotion or offer.
8.4 Promotional offers may be subject to additional terms and conditions, including eligibility requirements, promotional periods, purchase requirements, exclusions and redemption limits.
8.5 Where additional promotional terms apply, those terms will apply in addition to these general Rewards Program Terms and Conditions.
9. Cancelling or Suspending a Rewards Account
9.1 A member may cancel their Rewards membership at any time by contacting Sunnybrook or following any applicable account cancellation process.
9.2 If a member cancels their Rewards membership, any unused Rewards points remaining in the account will be forfeited and cannot be redeemed or exchanged for cash.
9.3 Sunnybrook may suspend or terminate a Rewards membership where it reasonably considers that a member has:
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engaged in fraudulent activity;
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abused or attempted to abuse the Rewards Program;
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manipulated or attempted to manipulate transactions;
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misused Rewards points;
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provided false or misleading information;
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created or maintained duplicate accounts in breach of these Terms and Conditions; or
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otherwise breached these Terms and Conditions.
9.4 Where a Rewards account is suspended or terminated by Sunnybrook, any unused points may be forfeited, subject to applicable Australian consumer laws.
10. Account Security and Misuse
10.1 Rewards accounts are personal to the registered member and may not be shared, transferred, sold or assigned to another person.
10.2 Members are responsible for taking reasonable steps to maintain the security of their Rewards account and for notifying Sunnybrook if they believe their account has been accessed or used without their authorisation.
10.3 Sunnybrook may investigate and take appropriate action where it reasonably believes that an account or Rewards points have been misused or obtained fraudulently.
10.4 Points cannot be transferred or pooled between members, family members or separate Rewards accounts.
11. Technical and System Issues
11.1 The Rewards Program relies on electronic systems and technology to record, calculate and redeem points.
11.2 Sunnybrook is not responsible for delays in awarding or displaying points caused by technical, system, processing, communication or other operational issues.
11.3 Where a technical, administrative or system error results in points being incorrectly awarded, omitted or displayed, Sunnybrook will take reasonable steps to investigate and correct the error where practicable.
11.4 Members should contact Sunnybrook if they believe their points balance is incorrect or a qualifying transaction has not been recorded.
12. Changes to the Rewards Program
12.1 Sunnybrook may from time to time make changes to the Rewards Program, including changes to membership levels, eligibility criteria, earning rates, redemption arrangements, rewards, promotional offers and other program features.
12.2 Where a change materially affects members or the value or use of accumulated Rewards points, Sunnybrook will provide reasonable notice where practicable.
12.3 Changes to the Rewards Program will not retrospectively alter points already validly accumulated by a member, except where an adjustment is required to correct an error, reverse a transaction, address fraudulent or improper activity, or as otherwise permitted by law.
12.4 The current version of these Terms and Conditions will be made available through the Sunnybrook website.
13. Privacy
13.1 Personal information collected in connection with the Sunnybrook Rewards Program will be handled in accordance with Sunnybrook Health Store's Privacy Policy.
13.2 Members should ensure that the personal and contact information associated with their Rewards account is accurate and up to date.
14. General
14.1 These Terms and Conditions should be read together with any additional terms that apply to a particular Rewards promotion or offer.
14.2 If there is an inconsistency between these general Terms and Conditions and specific promotional terms, the specific promotional terms will apply to the extent of the inconsistency.
14.3 Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.
14.4 Sunnybrook reserves the right to administer the Rewards Program fairly and reasonably and to take appropriate action where necessary to protect the integrity of the program.
14.5 By participating in the Sunnybrook Rewards Program, members acknowledge that they have read and accepted these Terms and Conditions.
Sunnybrook Health Store
www.sunnybrookhealthstore.com.au
P. 03 95786400 . E manager@sunnybrookhealthstore.com.au
